Build Day – Frequently Asked Questions

On the day of your child’s playset build, the Roc Solid team will arrive at 8am. All other volunteers will arrive at 9am and we will get started! By 12:30pm, the playset should be complete. If there are any delays during the building of the playset, one of our Roc Solid team members will be in touch with you.

Great question! Your options are endless. Some of our families keep the playset a secret from the child and on the morning of the playset build, they take them for a morning of fun (like to breakfast or to a friends house to play). Upon returning, we do a big reveal of the playset for the child. Other families, and kiddos, like to watch us build the whole playset and anxiously await the moment that they can finally go down the slide. Ultimately, it’s up to you and what works best for your family.

Yes! We will ship the playset directly to your family. It comes in 3 separate boxes and a slide in a bag. Typically the playset will arrive 1-2 weeks prior to the build day. We will be in touch with you to confirm you received the playset.

A port-a-john will also be delivered to your home. This is typically dropped two days before the build and picked up the next business day after the build.

If anything else is going to be delivered, we will be sure to let you know in advance.

We will contact the head of your homeowner’s association on your behalf to get permission to build the playset. Please just make sure you complete the “HOA” section in the form included in your “welcome” email.

Nope! We will call and ensure that where we will be installing the playset is clear of all utilities.

We are here to help! Here are some things to keep in mind:

• The playset dimensions are 16’ 8” (wide) x 13’ 10” (deep) x 11’ 3” (high).
• Is there enough space to accommodate the slide and the swings?
• Is the area fairly flat/level?
• Is the ground really soft or hard in that area?
• Also, be mindful of any future plans for your yard.

*If you have concerns about the dimensions or any of these questions, don’t worry. We will work with you to figure it out.